Axiom Essentials – Developed with the local or regional business owner in mind. This program is geared towards businesses in need of the essential aspects of business technology support. Axiom Essentials includes services such as unlimited helpdesk, field service support, fully managed monitoring, anti-spam and antivirus services, and scheduled preventative network maintenance. Features such as online backup, web filtering and network architecture and design are available as options to Axiom Essentials.
Core Features:
- Infrastructure Assessment: Detailed review of current technology platform complete with industry comparison and recommendation summary.
- Axiom Unlimited Helpdesk: Access to Axiom’s highly trained and knowledgeable helpdesk staff from 9am-6pm EST.
- Axiom Field Support: Unlimited access to our field service team dispatched to assist your organization with 2 business day SLA.
- Axiom Essentials Defense: Axiom Essential clients receive our hosted antivirus and anti-spam solutions powered by McAfee (formerly MX Logic). Client email is scanned and cleaned prior to delivery to client easing the burden and risk to internal servers.
- Preventative Maintenance: Axiom performs and documents routine maintenance on client machines each month. Security patches, virus definitions, backup selection lists, disk utilization and log analysis occur both monthly and quarterly ensuring optimal network performance.
Additional Features:
- Axiom Missive: Missive, a noun meaning “written communication”. Axiom believes clear network documentation is at the heart of delivering exceptional support. Axiom clients receive detailed documentation on their network configuration ensuring they have total control of their technology stack.
- Lifecycle Planning: Work with an Axiom Solutions Specialist to plan and maximize your technology investment through proactive planning.
- Renewal Management: Axiom’s team of professionals will track your software and hardware warranty expirations taking the guesswork out of managing renewals.
Add Ons:
- Compliance Email Archiving
- Online Backup Powered by Iron Mountain LiveVault
- Axiom Web Defense powered by Cymtec
- Axiom Training: Work with a certified trainer to boost your application knowledge.
Terms:
- Axiom Latitude: Axiom Essential clients receive fixed bid project quotes with zero overages. Projects are allotted a specific number of hours, if a project is completed in less time; time is applied towards client account for future use. Projects and major upgrades are scheduled during evenings or weekends.
- Contract Terms: Contracts that require 30 days to cancel. No cancellation penalty.