Axiom Outright – Developed for businesses with distributed offices or with a need for 24/7/365 support. This program encompasses all offerings included in Axiom Essentials but takes your Axiom experience further. Axiom Outright includes unlimited 24/7/365 support services from our SAS 70 compliant Helpdesk and Network Operations Center. In addition Axiom Outright customers receive detailed Asset reporting on-demand and are assigned a dedicated Solutions Specialist who becomes intimately aware of your business needs and unique needs and objectives. Learn more…
Core Features:
- Infrastructure Assessment: Detailed review of current technology platform complete with industry comparison and recommendation summary.
- Axiom Unlimited Helpdesk: Access to Axiom’s highly trained, SAS 70 Compliant helpdesk staff 24x7x365.
- Axiom Field Support: Unlimited access to our field service team dispatched to assist your organization with next day and same day SLA options.
- Escalations Support: Immediate access to Microsoft, Cisco, Citrix VMware professionals to assist in all areas of your network.
- Solutions Specialist: A dedicated Axiom Solutions Specialist is assigned to your account providing expert advice and insight into all areas of your network.
- Off Peak: Projects and major upgrades are scheduled during evenings and weekends and no additional charge to ensure limited impact to your business.
- Axiom Essentials Defense: Axiom Essential clients receive our hosted antivirus and anti-spam solutions powered by McAfee (formerly MX Logic). Client email is scanned and cleaned prior to delivery to client easing the burden and risk to internal servers.
- Preventative Maintenance: Axiom performs and documents routine maintenance on client machines each month. Security patches, virus definitions, backup selection lists, disk utilization and log analysis occur both monthly and quarterly ensuring optimal network performance.
Additional Features:
- Axiom Missive: Missive, a noun meaning “written communication”. Axiom believes clear network documentation is at the heart of delivering exceptional support. Axiom clients receive detailed documentation on their network configuration ensuring they have total control of their technology stack.
- Lifecycle Planning: Work with an Axiom Solutions Specialist to plan and maximize your technology investment through proactive planning.
- Renewal Management: Axiom’s team of professionals will track your software and hardware warranty expirations taking the guesswork out of managing renewals.
Add Ons:
- Compliance Email Archiving
- Online Backup Powered by Iron Mountain LiveVault
- Axiom Web Defense powered by Cymtec
- Axiom Training: Work with a certified trainer to boost your application knowledge.
Terms:
- Axiom Latitude: Axiom Essential clients receive fixed bid project quotes with zero overages. Projects are allotted a specific number of hours, if a project is completed in less time; time is applied towards client account for future use. Projects and major upgrades are scheduled during evenings or weekends at no additional charge.
- Contract Terms: Contracts that require 30 days to cancel. No cancellation penalty.